DelhiState of GovernanceState of Governance 2020

Delhi 2020 Performs Well In Health, District Administration

Delhi improved its standing in the SKOCH State of Governance Rankings 2020 on the back of good performance in Health, District Administration and Urban Development sectors. Delhi’s position improved in five sectoral rankings. In the overall state ranking Delhi’s position moved up by two place to the 17th position in 2020 from 19th position in the previous years.

Top Gainers

Delhi registered significant gains in five sectoral rankings. In Urban Development category Delhi’s position improved to the third spot in 2020 from the sixth position achieved in 2019. In Health category Delhi jumped one position to the fourth spot in 2020 from the fifth position secured in 2019. Delhi also performed well in Water, District Administration and Municipal Governance categories. Delhi is placed at the seventh position in Water, the 14th position in District Administration and the 12th position in Municipal Governance. In all these three categories no project was shortlisted from Delhi during 2019.

Top Gainers
State Rank1719
District Administration140
Health (Non-COVID)45
Municipal Governance120
Urban Development36

District Administration

Delhi has performed in the District Administration category. It secured the 14th position in the District Administration sectoral ranking in 2020. No project was shortlisted from Delhi in this category during 2019. Five projects were shortlisted from Delhi in the District Administration category. One of these projects was in highly impactful category.

District Administration West Delhi has taken initiative to provide training about disaster management school students with an objective to make younger generation ready to face any challenges coming

their way in the form disasters. This is a commendable step in capacity building against any impending disasters in Delhi that shall bring in change in their daily life as they shall be more empowered and strengthened.

Under this programme which was run at the government schools in West Delhi, students learnt methods of drop, cover and hold during earthquake; drop, cover and roll during fire incidents; emergency search and rescue methods and emergency first aid methods. Demonstration, first hand training classes and lecture classes methodology were used to deliver the disaster management training to students.

The school safety regarding disaster management training was conceptualised after a thorough planning and discussion with stakeholders. Timely approval of training programme with necessary logistics was taken. Session planning was done to delineate training. Methodology was decided for delivering the training. Rigorous scheduling of training, coordination with line departments was done to make the training successful.

District Administration and District Disaster Management Authority, South West Delhi, took a number of measures to effectively manage Covid-19 pandemic. The initiatives involved containment measures like screening of passenger coming from abroad, establishment of quarantine centres, arrangement of food for 3 lakh persons daily, distribution of dry ration, transportation of stranded labours, establishment of screening centres for stranded labour, establishment of containment zones, establishment of Covid testing centres and Rapid Antigen Testing Centres, surveillance of containment zones, establishment of Covid hospitals, maintenance of law and order during lockdown period and SOP of unlock, operation of control room and permission cell during the lockdown/curfew period. enforcement of safety measures like wearing of mask, maintaining social distancing in the public.


Two projects were shortlisted from Delhi in the health category. One of the projects was in the impactful category. This helped Delhi acquire the fourth position in the Health sectoral ranking in 2020. In the previous year Delhi was placed at the fifth position in the Health sectoral ranking.

With an objective of early detection of breast cancer and ensuring timely treatment VMMC and Safdarjung Hospital launched an initiative called “Know Your Breast, Save Your Self”. Through this initiative the Hospital has launched a drive to encourage women to do a self-examination of breast and teaching and training of health workers and doctors in the core competencies of a clinical breast examination as a trained hand can pick up smaller breast manifestations. Several workshops have been conducted. Many lumps have been detected early and many lives saved.

Over 250 workshops and training programmes have been conducted covering over 40,000 women from various settings like AIR, Doordarshan ,IIT, TERI, President of India Estate, Supreme Court, High Court, ASI, DMRC etc. To standardise the information to be imparted to the masses “A Guide on Breast-self-examination’’ for women was released. The guide consists of information on breast cancer and techniques to perform B.S.E. Women who report breast related problems are guided accordingly for investigations and follow up.

Breast cancer is the most common cancer to occur in women. As per ICMR, by 2025 it will be the

commonest cancer overall. Majority of the surgeons in India are men. So most of the women are not getting their breast examinations done routinely as women prefer to go to a lady doctor.

Each and very lady can do an defective breast exam in the privacy of her home which may lead to early detection of breast cancer.

Rajiv Gandhi Super Speciality Hospital has implemented innovative Public Grievance Management system. The hospital has set up a dedicated Public Grievance Cell. A member of the cell take feedback from all the patients admitted in the wards, HDU and ICU. Depending upon their feedback, the supervisors and heads of the concerned departments are called and grievances are discussed by the Public Grievances Officer, RGSSH. Regular check is kept to see whether the grievances are resolved and not.

Rajiv Gandhi Super Speciality Hospital has been designated as Covid-19 hospital and has various facilities available for the Covid positive patients like 1. Fully functional Covid-19 ICU catering to moderate and severely symptomatic patients. 2. Fully functional Covid-19 ward and HDU catering to mild to moderate symptomatic patients. 3. Ward for suspected cases of Covid-19 patients. 4. Flu corner –where the suspected patients are tested for Covid-19 diseases by Rapid Antigen and RTPCR tests. 5. Holding area- where the patients consult with the doctor and after going through their reports vitals and physical examination, the doctor in duty at the holding area admits or consults the patients accordingly. and 6. Molecular diagnostics lab.

Municipal Governance

With one shortlisted project Delhi is placed at the 12th position in the Municipal Governance sectoral ranking. Delhi shares the 12th position with Tripura. This sectoral ranking is topped by Maharashtra with 18 shortlisted projects.

South Delhi Municipal Corporation has set up solar power project with an objective of combating the pressing issue of pollution and climate change in Delhi. The Corporation has installed a 9.325 MW solar power project spread across 209 SDMC buildings, making it the first municipal corporation in India to install a rooftop solar project in its premise. This large scale distributed solar power project is installed on the rooftops of 180 schools, 16 community halls, 6 car parking, 4 health centre, 2 zonal building and one park among other corporation buildings. Now almost entire consumption demands of these buildings are met by clean solar power. The project has been able to offset 2.5 million kg of CO2 emission last year and is expected to further offset over 280 million tonnes of CO2 over a period of 25 years.

Further, by getting the project installed at the school buildings, the Corporation has been able to sensitise younger generation on the role of clean energy in combating the issue of climate change. They have been provided practical example on the clean technology.

Urban Development

Delhi acquired the third position in Urban Development category. One project was shortlisted from Delhi in this category. Delhi has improved its ranking this year in Urban Development category. In 2019 Delhi was placed at the sixth position in the Urban Development category.

During Covid-19 pandemic lockdown Delhi Urban Shelter Improvement Board (DUSIB) developed a semi-automated process for making journey of migrants smoother and easier. Due to lockdown migrant population faced a lot of problems. Stranded migrants were desperate to go back to their native places of their own. In the absence of public transport they were forced to leave by foot putting all their family members into difficult situations. Delhi Urban Shelter Improvement Board worked on two front. First it arranged cooked for the migrant population. It provided cooked food to 10 lakh people during lunch and dinner and also distributed dry ration to 72 lakh families. In order to meet their demand of sending them back to their native places, Delhi Government in coordination with respective states to which the migrants belonged made arrangements for them through railway and buses. This ensured seamless transition of stranded migrants. The use of technology was apparent in registration, communication, screening, their food arrangements, etc in their final destination to their native places.


With one shortlisted project Delhi is placed at seventh position in Water sectoral ranking. Delhi shared the seventh position jointly with Andhra Pradesh and West Bengal. Gujarat topped Water sectoral ranking with three shortlisted projects. Two projects from Gujarat was in the highly impactful category.

Delhi Jal Board, Government of NCT Delhi, set up staff welfare cell to provide the necessary support and assistance to the employees affected by Covid-19 pandemic. To maintain a sharp focus and systematic workflow on the task, efforts were made to obtain district-wise daily data/information of Covid-19 positive officials of Delhi Government.

The staff welfare cell provide all necessary help, assistance and support including the welfare and proper medical care/treatment to Covid-19 positive officers/officials including the officials from autonomous bodies, corporations, local bodies, etc for their speedy recovery. In doing so, the Staff Welfare Cell make regular interactions with the Covid-19 infected officials of Delhi Government and their family members, ensuring about their state of health and everyday problems. Extending efforts to resolve their concern and need. Those officials who are mentally depressed and sounds unstable, Staff Welfare Cell provide psychosocial counselling, moral support and shares experiences with the infected officials and their family members. In case of space constraints they are provided with proper quarantine facilities covering medical support and solutions day and night.

Medium Performers

While Delhi improved its standing in five sectoral rankings in two sectors it could not match the performance of 2019. In Finance & Revenue category Delhi was placed at the third position in 2019, but no project was shortlisted in this category from Delhi in 2020. Similar disappointing performance was also in Governance (General Administration) category also where Delhi was placed at the fifth position in 2019 but could not make a mark in 2020.

Finance & Revenue03
Governance (General Administration)05


Although Delhi improved its ranking from the 19th position in 2019 to the 17th position in 2020 Delhi has not achieved its true potential. Delhi’s ranking remained below potential mainly because no project was submitted for assessment in a large number of sectors. The sectors in which no project was submitted for assessment from Delhi include Agriculture, Disaster Management, Ease of Doing Business, Education, e-Governance, Food & Civil Supplies, Infrastructure, Irrigation, Labour, Municipal Sanitation, Police & Safety, Power & Energy, Rural Development, Skill Development, Social Justice & Social Security, Tourism & Culture, Transport, and Women & Child Development.

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