Jio Platforms Sweeps SKOCH Awards
Jio’s technology-driven solutions have reshaped industries with innovations in IT, software development, customer service and digital accessibility. The Helios SuperApp Platform and JioAutomator.AI has transformed app development and testing, while JioAssist revolutionised customer support. Jio Edge Gateway optimised API management and JCS enhanced financial efficiency in telecom operations. AI-driven platforms like JioBrain and JioCloudXP has empowered enterprises with scalable intelligence, while AirFiber expanded digital access.
Development teams often struggle with slow testing cycles and debugging inefficiencies. JioAutomator.AI addresses these challenges through AI-driven automation, no-code test script generation and automated test case management.
Enhancing Developer Efficiency : It has reduced testing time by 50%, accelerating release cycles and improving software quality. By minimising manual efforts, developers focus on high-value tasks, ensure robust software delivery.
Complex app development, scalability constraints and inconsistent engagement were major hurdles. Jio Helios SuperApp Platform streamlined app creation with an AI-powered modular framework, boosting personalisation and backend performance.
High-Performance Apps : Businesses deployed scalable applications with deep-linking, real-time analytics and cloud-based infrastructure, reducing development time by 70% and enhancing user experiences.
Fragmented applications, slow response times and manual workflows hinder customer service teams. JioAssist integrated automation, AI-driven troubleshooting and a unified interface to enhance efficiency.
Customer Satisfaction & Efficiency : JioAssist has reduced resolution times and increased customer satisfaction. Its open-source technologies and continuous deployment model ensured scalability, setting new benchmarks for AI-powered support.
APIs drive digital ecosystems, but businesses face high costs and latency issues. Jio Edge Gateway, an open-source API management system, addressed these challenges.
Cost Savings & Performance : Its event-driven architecture ensures high-performance, low-latency API transactions while reducing operational costs, streamlining API management for global OTT partners.
Telecom operators struggle with outdated customer data and inefficient payment tracking. Jio Collection System automates collections with real-time payment updates, CRM integration and AI-driven agency allocation.
Increasing Collection Efficiency: It reduces incorrect customer calls, minimised errors and improved financial accuracy, optimising revenue operations and customer trust.
Traditional SIM activation involves paperwork, manual verifications and delays. Jio’s AI-driven Zero-Touch SIM Activation introduced digital KYC, instant authentication and remote onboarding.
Scaling Digital Onboarding : Millions of subscribers were onboarded with zero manual intervention, reducing activation times from hours to minutes and improving user experience.
Many enterprises lack AI infrastructure and expertise. JioBrain provides AI-ML as a service, integrating AI-driven analytics, natural language processing and automation.
AI Across Sectors : It enhances fraud detection, customer insights and automated decision-making across industries with a cloud-based, scalable model.
Managing multiple cloud environments leads to inefficiencies and high costs. JioCloudXP provides an integrated platform for monitoring, securing and optimising resources.
Enhancing IT Infrastructure : Businesses have reduced cloud management overheads and improved security compliance, with AI-driven insights optimising resource allocation.
Hospitals struggle with patient data management and resource optimisation. Jio’s Hospital Intelligence Platform enhances workflows, predictive diagnostics and patient engagement.
Transforming Healthcare : Hospitals using Jio’s platform have reported better patient care, reduced administrative burdens and improved decision-making through AI.
Bridging the digital divide remains a challenge. Jio’s AirFiber Rollout has delivered high-speed broadband through wireless fiber technology.
Bridging Connectivity Gaps : Jio AirFiber connected underserved regions, enhancing access to education, telemedicine and digital commerce, driving socio-economic growth.
Jio KMS enhances customer support with AI-driven search capabilities and automated decision-making frameworks.
Transforming Customer Support : Jio KMS has improved advisor productivity by 20%, reduced handling time by 20% and cut new advisor training time by 40%, continuously refining knowledge processes.
Floworx, a low-code event-driven orchestration platform has replaced legacy telecom solutions, optimising onboarding and subscriber management.
Achieving Business Agility : Floworx enabled faster feature deployment and eliminated vendor lock-in with open-source technologies. Its cloud-native architecture allows dynamic scaling and seamless updates.
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