A truck going to a warehouse may seem ordinary, but each arrival triggers several procedures: the vehicle and driver are checked, the load is weighed, inventory is recorded, storage space is allocated, the facility is secured and records are kept. At the Central Warehousing Corporation (CWC), these tasks were done by hand. With so many warehouses, this often led to delays, errors and losses.
CWC made considerable advances in digitisation. From 2015 to 2024, it launched over 45 e-tools, including warehouse management, EXIM, finance, HRMS, e-office, audit and grievance systems. The initial phase led to paperless processes and greater standardisation. Income per employee rose about fourfold and profit per employee increased fivefold. It also revealed another problem: digital islands. Different applications produced different datasets and transactions still required manual intervention, while management lacked a single real-time view of operations.
Digital Transformation 2.0 addresses this problem by moving CWC from simple digital processes to a smart, interconnected warehouse where operations are verified, monitored and even predicted.
The system is built on an AI-powered SAP S/4HANA ERP that consolidates the capabilities of more than 45 previous tools into a single platform with 41 modules and over 35 integrations. As a result, CWC’s 750-plus warehouses have a single, reliable source of information, connecting warehousing with finance, HR, engineering, contracts and other areas.
For EXIM operations, Digital Twin yard management now tracks containers in real time and efficiently assigns slots. Previously, this work relied heavily on phone calls. Now, connections with Customs, ports, ULIP and other systems allow information to be gathered and verified online.
CWC has achieved about a 30% faster turnaround time and around 20% higher warehouse space utilisation and throughput. Smart warehousing is already in place at 230 major foodgrain and EXIM warehouses, with plans to expand to all 750-plus locations. Equally important is the change in governance. Depot Darpan now provides live updates on central dashboards accessible to everyone from warehouse staff to ministry officials. Compliance is tracked continuously, not just through occasional reports.
India intends to become a USD 30 trillion economy by 2047. Reaching that mark from a base of roughly USD 3.96 trillion implies sustained nominal growth near 9.6 percent in...
There are three goals for 2047. One is to become a developed nation, second is inclusiveness in terms of employment, human development to everyone so that inequalities can be reduced....
Regulatory reform is usually assessed through familiar questions, i.e., how many approvals are required? How many compliances must a business undertake? How quickly can permissions be granted? How efficiently can...
Regulatory frameworks rarely make headlines, yet they increasingly determine whether nations succeed or fall behind. The vision of Viksit Bharat represents one of India’s most important national aspirations. By 2047,...
"American roads are good not because America..
State Rankings Highlights -: Odisha scaled to number..
Step 1: Call for Project Submission Call for..
In the run-up to the elections, the most..
Inclusion is the first magazine dedicated to exploring issues at the intersection of development agendas and digital, financial and social inclusion. The magazine makes complex policy analyses accessible for a diverse audience of policymakers, administrators, civil society and academicians. Grassroots-focused, outcome-oriented analysis is the cornerstone of the work done at Inclusion.
