In Jammu and Kashmir, accessing government services was once a daunting task. Citizens struggled with navigating multiple portals, physical visits to offices, and endless paperwork, often resulting in delays and frustration. This changed with the launch of e-UNNAT—a unified, integrated, and transparent platform that brings over 1,100 citizen-centric services under one digital umbrella.
The portal simplifies access through a single sign-on system, reducing the need to remember multiple website addresses or credentials. Features like real-time tracking, automated grievance resolution, and seamless integration with e-payment gateways enhance user experience, ensuring efficiency and transparency. The introduction of DIGI Sahayak chatbot and the Mobile Dost application further extends support, enabling even those in remote areas to access services easily.
For the citizens of Jammu and Kashmir, e-UNNAT is not just about technology; it represents empowerment and inclusion. By bridging the digital divide, the initiative has created a more responsive governance system, offering dignity and convenience to thousands. e-UNNAT stands as a testament to the power of digital transformation, fostering a brighter, connected future for all.
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Inclusion is the first magazine dedicated to exploring issues at the intersection of development agendas and digital, financial and social inclusion. The magazine makes complex policy analyses accessible for a diverse audience of policymakers, administrators, civil society and academicians. Grassroots-focused, outcome-oriented analysis is the cornerstone of the work done at Inclusion.
