Star StateState of GovernanceState of Governance 2017Telangana

Telangana: At Forefront in Creating Digital Infrastructure

Telangana is at the forefront of creating digital infrastructure. India’s ‘youngest state’ is set to become the first in the country to provide broadband connection to every household. Telangana Government has taken a number of steps in the recent years to digitalise the governance system from the top to the bottom.

Telangana is a Star performer in this year’s SKOCH Smart Governance ranking. The state won 34 SKOCH Orders-of-Merit and nine awards – two in Platinum, three in Gold and four in Silver category.


Telangana Gross State Domestic Product is much higher than the national projected economic expansion of around 7 per cent. According to the Socio Economic Outlook for Telangana, the state GSDP increased to Rs 7.49 lakh crore during the year ending 31 March 2018 as compared with Rs 4.64 lakh crore in 2015-16 at the constant 2011-12 prices.

As per the government report, unemployment rate in Telangana stood at 2.7 per cent in the fiscal 2016- 17, much lower than the national average of 3.7 per cent. During the financial year 2016-17, IT and ITeS sector of Telangana posted a growth of 13.85 per cent, nearly 4 per cent higher than the national average.

Key Achievements

Telangana has taken a number of innovative measures across sectors including health, education, municipality and e-Governance.

“During the fight for statehood, we were hopeful of positioning the State among the top four or five in the country. Today, Telangana could rank
at the No 1 spot in
the country.”

K Chandrashekhar Rao
Chief Minister, Telangana

Citizen Services Monitoring System, introduced by Commissioner & Director Municipal Administration, has made service delivery to urban citizens fast and transparent. Grievances are handled quickly and in a transparent manner. This system integrates the service request applications for various municipal services like property tax collection, birth and death certificates, pension, water tap connection etc. The system provides multiple options for registration and status of grievances or service requests related to various municipal services through website, mobile app and telephone.

To ensure proper monitoring and implementation of government projects, Electronic Service Delivery, Department of ITE&C, has developed an interactive dashboard called, “Interactive MeeSeva Dashboard”. It provides real-time statistics and analysis of citizen transactions undertaken through MeeSeva channels. The Dashboard captures data from multiple sources covering more than 550 services across 40 departments, 4,500 franchisees and 31 districts on a near real-time basis.

The Government has introduced a centralised interactive mechanism called “Janahitha” to address the grievances and concerns of common people. It allows citizens to contact government officials sitting at their home. In this interactive mechanism, all records including the application for services and grievance redressal are digitised at the source itself.

To bring more transparency in the working of legislators, Centre for Good Governance (CGG), Telangana, has done complete computerisation of both Houses of the Legislature – Legislative Assembly and Legislative Council. Telangana legislature is bicameral with the Legislative Council as the upper house and the Legislative Assembly as the lower house. Now, members of both the houses are given online access to the information such as Questions & Answers, Sessions, Bills, Debates, Statistics, Rules and Procedures etc. Citizens can send suggestions through email to the concerned constituency members from the webportal ensuring the authenticity of citizen emailed information.

To ensure hassle-free disbursement of pre-matric and post-matric scholarships, CGG has developed Electronic Payment & Application System of Scholarships (ePASS), which enables students to apply for scholarships online and track the application status at every stage through the application. Scheduled Castes Development Department (SCDD) functions as nodal agency. Introduction of this system has helped re-engineer the processes followed by the Government departments for decades in distribution of scholarships. Due to limited scope for discretion, ePASS application not only reduced the leakages but also reduced cumbersome and time consuming manual visits for verification. ePASS application has successfully facilitated around 90 lakh applicants in disbursement of pre-matric and postmatric scholarships under 14 schemes over a period of four academic years. More than 13 lakh students applied for scholarships during the academic year 2016-17

Degree Online Services Telangana or DOST is a friendly and effortless way to apply for undergraduate courses. It helps in choosing favourite undergraduate course with all the required information and minimises the efforts and maximises the choices to opt for an undergraduate course offered by various colleges affiliated to Osmania University, Kakatiya University, Telangana University, Mahatma Gandhi University, Satavahana University and Palamuru University.

With the objective to increase the number of digital transactions, Telangana has rolled out an official wallet named T-Wallet. This is the first digital wallet owned by any state government in India. The digital wallet is available as an Any Time Any Where digital payment option for everyone. While the T-Wallet caters to users with smartphone and personal computers, its core design aims to provide digital payment services to users with feature phone or without any phone through innovative method of using Aadhaarbased authentication.

Municipalities and local bodies across the state have taken several innovative steps to promote cleanliness. Municipal Council Siddipet has introduced innovative solid waste management system. The municipality ensures collection of garbage through three-bin method – dry waste, wet waste and domestic hazardous waste. Medical and Health Department, Nalgonda, has taken initiatives for strengthening of material child health services by providing Anti Natal Care Services, Immunisation special outreach session improving OPD Services, Diagnostic Services, Referral Services, counselling and also strengthening Public Institutional Deliveries.

Team Inclusion

INCLUSION is the first and only journal in the country that champions the cause of social, financial and digital inclusion. With a discernable and ever- increasing readership, the quarterly relentlessly pursues the three inclusions through its rich content comprising analysis, reportage, features, interviews, grassroots case studies and columns by domain experts. The magazine caters to top decision makers, academia, civil society, policy makers and industry captains across banking, financial services and insurance.
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