NIS Facility Management Services Pvt Ltd, in partnership with the Food and Supplies Department of West Bengal, has undertaken a landmark digital transformation initiative to strengthen the agricultural procurement system. By deploying CCTV surveillance across more than 500 Crop Procurement Centres (CPCs) with over 2,500 high-resolution cameras, the state has redefined how transparency, efficiency and accountability can be embedded in public service delivery.
The project was conceived to address persistent challenges in the paddy procurement process, including under weighing, favouritism and a lack of real-time oversight. Procurement centres, often located in remote areas with limited infrastructure, faced connectivity issues, irregular power supply and operational inefficiencies. These hurdles not only compromised fair practices but also eroded farmer confidence in government systems.
To overcome these barriers, each CPC was equipped with five strategically placed cameras covering procurement counters, weighing scales, storage areas and entry and exit points. All feeds are connected to a centralised monitoring hub, enabling authorities at both the district and state levels to supervise activities in real-time. Recorded footage is stored for up to 120 days, providing reliable evidence for dispute resolution and audit requirements. This integrated monitoring framework ensures timely interventions, reduces malpractices and instils discipline among the procurement staff.
The results have been transformative. Transparency and accountability have significantly improved, with a sharp decline in farmer complaints regarding procurement irregularities. Real-time oversight has enhanced efficiency, streamlined workflows and improved crowd management at procurement centres. Most importantly, farmers now report greater confidence in the fairness and integrity of the process, strengthening trust in government operations.
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