Over the past few years, JSCB has transformed itself from a struggling institution with overwhelming non-performing assets (NPAs) into a model of cooperative banking reform. Through an unwavering commitment to recovery, accountability and modernisation, JSCB not only reversed years of financial stress but also emerged as a digitally resilient bank equipped with cutting-edge cybersecurity architecture. Its dual success in NPA management and the implementation of a Unified Security Solution has reshaped both the bank’s financial health and its digital future.
In 2020, JSCB faced an alarming situation — the Gross Non-Performing Asset (GNPA) ratio stood at an unsustainable 51.63%, while the Net NPA (NNPA) was 18.48%. Recognising the existential threat, the bank embarked on a mission to restore financial discipline.
The first challenge was to address years of poor recovery performance and low staff motivation. The management introduced a structured recovery framework beginning in April 2020. Recovery teams were formed at each regional office, bolstered by the assistance of government home guards to support field enforcement. The bank initiated extensive legal action under Section 138 of the Negotiable Instruments Act against wilful defaulters.
Simultaneously, JSCB partnered with district administrations to strengthen the powers of Certificate Officers in key districts like Deoghar, Dumka, Simdega, East Singhbhum and Gumla, ensuring faster enforcement. Eligible cases were settled through Lok Adalats.
The impact was dramatic. By March 2025, the GNPA had fallen to 9.53% and NNPA had dropped to 3.15%, a sharp reduction of more than forty percentage points in five years.
As JSCB’s financial position stabilised, attention shifted toward securing its growing digital ecosystem. With expanding customer bases, digital transactions and internet banking, the bank recognised that cybersecurity had to be at the heart of its modernisation journey. In July 2024, it launched the Unified Security Solution — an architecture to protect data, networks and operations.
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